YOUR HOLIDAY BOOKING CONDITIONS
Thank you for choosing to book your holiday accommodation through Elders Real Estate Yamba. We hope you will enjoy your holiday in this beautiful area. Please read the following conditions carefully:
Bookings: All bookings are arranged for the dates shown on your e-mail / letter and are made in good faith by us. However, we cannot be held responsible for the actions taken by the owner of the property, e.g. sale of property, increased tariff, alteration of the property, withdrawal of property from letting or cancellations of booking. Every endeavour to find alternative accommodation shall be made by us.
A booking is NOT confirmed until the full deposit has been paid and the booking conditions and security deposit authority (signed by you) is received by us. The balance of rent is due & payable 14 days prior to occupancy. Please note all bookings will incur a $45 booking fee per property.
A “Security Deposit Authority” is required on all bookings prior to arrival. An authority with a valid credit card number must be signed, this is held in a secure file and is only used for the reasons shown on the authority. Unfortunately we are unable to hand out keys without this completed form. Shredded on departure.
Occupants: The property is rented to accommodate only the number of persons described by Elders Yamba. A $50 charge will apply where spare keys have to be made available after hours.
Re-booking: Due to high demand for bookings, particularly during peak season, all re-bookings must be made prior to day of departure to avoid disappointment.
Deposits:, A holding deposit of $200 is payable on all bookings with an arrival date of more than 4 months in advance. For bookings arriving in less than 4 months a deposit equal to 50% of the total tariff plus the booking fee is due within 7 days unless otherwise stated. For all Christmas Holiday bookings, $200 holding deposit within 7 days of booking and the balance of deposit equal to 1 week’s tariff due 4 months prior to arrival. All deposits paid are credited towards your total tariff. We accept Cash over the counter, direct deposit into our Trust Account, Eftpos, or Debit/Credit Card (which incurs a 1% merchant fee). All transactions are processed in Australian Dollars. All payments will be processed by Auchenharvie Pty Ltd T/A Elders Real Estate Yamba.
Security Policy: When booking/purchasing from Elders Real Estate Yamba, Saved card details are transmitted through a secure server using Securepay. Card data is not hosted by Elders Real Estate Yamba.
Cancellations: All cancellations will incur a $100.00 cancellation fee & $45 booking fee. If your booking is cancelled 2 months or more prior to your arrival date your deposit will be refunded less the cancellation fee & booking fee. If you cancel your booking within 2 months of your arrival date any refund is subject to us rebooking the property for the same time as your booking. In the event that we are instructed by the owner to cancel your booking a full refund will be made to you.
Arrival & Departure: The property is available from 2 pm (NSW time) on the day of arrival and must be vacated no later than 10 am (NSW time) on the day of departure. Failure to vacate by the required time will incur a penalty of $50. Keys are to be returned to the Agent immediately upon vacating the property.
Cleaning: We ask for your co-operation with respect paid to the property, that you agree to leave the property in a clean and tidy state using the equipment provided, including washing up done and stacked away and BBQ cleaned. If the property is left in an unsatisfactory condition, any costs for cleaning above the standard items will incur an excess cleaning charge. Please ensure all garbage is wrapped and removed from the property and placed in the appropriate garbage bins provided. Fish must not be cleaned in or on the property. Any damage to the property, breakages, and lost keys are to be reported and paid for by you. BBQ’s (if provided) must be left clean or $40 charge will apply.
Pets: All pets and animals are strictly forbidden in or around the property, with the exception of 25 Admiralty Crt, Beachdrift, Palm Cove & Oceania where an outside dog is permitted. Guests are responsible for the removal of all droppings, bones and for the filling of holes made by the dog/s otherwise a $40 charge will apply.
Furnishings: The property is fully furnished including kitchen facilities. However, you will need to bring your own sheets, pillowcases, towels, tea towels and bath mats (excluding Baan Sabai, Belvedere, Redgate, Mingara 2 & 4, Sandrift, Seaview, Shadows, White Sails, Palms 3 and Breakers 2/8 & 2/6). Other things you will need to bring are soaps, dish washing liquid, toilet paper, beach towels, condiments etc. Linen hire is available through Yamba Laundry (02) 6646 1571. Furniture must not to be moved, a $40 charge will apply if furniture has to be moved back in place.
Personal Property: No responsibility is accepted by Elders Yamba or the owner for any personal property left in or around the property.
Property Access: You agree to allow Elders Yamba or our nominee’s to enter the property to arrange any necessary repairs. In the event of the property being offered for sale, inspections with prospective purchasers may be necessary during reasonable hours by appointment.
Any printed, written or verbal description of the property and facilities is given in good faith and no responsibility for misinterpretation will be accepted. You accept the property as booked and you cannot be relocated.
Your occupation or use of the property which (in our absolute discretion) causes nuisance or annoyance to adjoining or neighbouring occupiers will be terminated immediately.